I’ve never had a bad experience. Wait times aren’t bad at all, they’ve been nothing but understanding and accepting of my wishes with my children, staff is always friendly and down to earth just like the doctor, and they work hard each time to get my younger one to open up and cooperate which honestly isn’t always that easy. My kids all love going to “the Dino dentist” and are constantly asking when they can go back. A+ in my books. We appreciate you all!